Five Star Review
My mother spent the last 14 months of her life in the care of staff at Villa Capri. While we agonized over the decision and visited many facilities before settling her there, I know now that it was a terrific decision to move Mom to Traditions at Villa Capri.
The Directors made themselves available for the inevitable and no doubt repetitive questions and concerns of this new resident’s family. I felt heard, understood and supported as we navigated the tricky waters of giving over care of our precious mother to those who were not family members. The care staff recognized me and greeted me as Ellen’s daughter from the very beginning. They came to know and then anticipate what Mom needed to feel comfortable and safe. They were patient, but also professional. As dementia ravaged her memory and ability to think for herself, these caregivers problem-solved on a daily basis to provide activities to engage body and mind and to protect the dignity of her being.
While she could still enjoy outings, they scheduled regular resident trips in the company van and invited me to attend. In addition, she and I enjoyed lunches out for many years prior to her settling at Villa Capri and Villa Capri management and staff did all they could to help us continue that tradition. When I could no longer lift her into and out of my car and into her wheelchair, they made a lovely car and driver available to us.
Mom’s last days were difficult and heart-rending. Directors and staff checked in regularly to confirm Mom’s comfort and ours. And as care staff left for two or three days off, many came into Mom’s room to say good-by to her – often with tears in their eyes. As a local, I had spent many hours in Traditions and had come to appreciate how seriously the personnel took their jobs, but my brother and sister from out of town marveled at how well workers in all three shifts knew and loved our mom. Their performance exceeded all our expectations and for this we will be forever grateful.
I cannot say enough about the quality of care provided to our very vulnerable mother. I do and will continue to recommend Villa Capri and Traditions to any others whose loved ones require this level of care.